Shipping policy
Down Right Merch Shipping Policy
All orders placed Monday-Friday are expected to ship within 3-7 Business Days unless otherwise stated on the product description. Many "Pre-Order" items will have their own unique shipping time frame, so please be sure to look before you checkout. Don't panic - we are working hard to ensure your orders get out as quickly as possible!
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
At this time, we are unable to offer shipping to Ukraine & Russia. We do apologize for any inconvenience caused, we will begin shipping to these countries as soon as we are able to again.
Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Down Right Merch is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, Returns, and Exchanges
All Return/Exchange requests must be made within 30 days of the shipment Delivery Date. Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred.
Please EMAIL support@downrightmerchandise.net for any Returns or Exchanges BEFORE sending your order back to us.
Exchanges and returns can be shipped to:
Down Right Merchandise
ATTN: Returns / Exchanges
55 Chase St.
Floor 3
Methuen, MA 01844
*Please include a note requesting a new size or refund for the item(s).*
Damaged/Defective Product
If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at support@downrightmerchandise.net . Our customer service team will be happy to figure out a solution to this problem. Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. This includes but is not limited to: vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with USPS Media Mail! If you are a stickler for condition or are worried about your items suffering any cosmetic damage, please consider upgrading your shipping service to UPS Ground.
If you have any further questions, please don't hesitate to contact us at
support@downrightmerchandise.net